This page sets out the terms and conditions on which we supply any of the products (“Products”) listed on our website www.printinghouse.co.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site – in particular, our limit of liability which is given below. You understand that when ordering any of our Products, you agree to be bound by these terms and conditions.

Our site is operated by NASIR DIGITAL LTD ( “we/us/our”). We are registered in England and Wales under company number 14053907, and our registered office and address are 83c Underwood Lane, Crewe, Cheshire, England, CW1 3JT.

2.1. By placing an order through our site you summon that

2.2.1. You are legally capable of entering into contracts; and

2.2.2. You are at least 18 years old.

2.3.  If you are placing an order through our site on behalf of a business, you make sure that you have the necessary authority from that business to place the order.

2.4. You agree only to provide a third party’s personal information if they have given you express consent to use it in respect of the Products you have ordered.

2.5. Personal information is collected, processed, and stored by our Privacy Policy, which you can find here [www.printinghouse.co.uk/privacy-policy].

3.1. Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation”). We are unable to issue an Order Confirmation until the ordering process is complete. The contract between us (“Contract”) will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.

3.2. As all of the Products will be made to your specification or will be personalized by you, you will not have any right to cancel the supply of any of the Products once you have placed an order. If, however, an order is incorrectly placed, please get in touch with us as soon as possible by telephone at 01270 747 475 or email at phcrewe@gmail.com If your order has not yet been submitted to print, we may (at our sole discretion) allow you to cancel the order and issue a refund to enable you to place a re-order of the Products. However, if the order has been submitted for printing, we will be unable to issue such a cancellation.

3.3. We accept payment when you place an order with us, through Bank transfer or card Payment. Please see paragraph 14 for payment details.

3.4. We reserve the right to cancel and refund any orders placed without artwork after 90 days from purchase.

4.1. Our site and all the property rights therein ( including text, image, designs, trade names, and logos ) are owned by, or licensed to, us. You may use our site and design to create products and place orders. But such use shall not transfer ownership of any part of our site or our property rights to you. You will only own your material and any customized design that you made for placing the order.

4.2.If you have any artwork upload it on our site or mail us your artwork at phcrewe@gmail.com. Please send us a PDF, jpg, or jpeg file.

4.3. If we design your artwork, you need to pay the cost of the design. We can reserve the right to use this artwork or design on our site for marketing purposes.

5.1. Whenever you make use of a feature that allows you to upload elements to our site (” your elements”) you must comply with the content standards set out

5.2. If your elements do not comply with the content standards, you shall pay back us for any losses, damages, claims, and other expenses.

5.2.1. Your elements must:

5.2.2. be accurate;

5.2.3. be genuinely held; and

5.2.4. please comply with the law applicable in England and Wales when it is uploaded.

5.3. Your elements must not:

5.3.1. be defamatory of any person;

5.3.2. be obscene, offensive, hateful, or inflammatory;

5.3.3. promote violence;

5.3.4.promote discrimination based on race, gender, religion, nationality, disability, or age;

5.3.5  disobey any property rights of any third party. We have the right to disclose your identity to any third party claiming that any element uploaded by you to our site constitutes a violation of their property rights;

5.3.5. be likely to misguide any person;

5.3.6. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

5.3.7. promote any illegal activity;

5.3.8. be in disrespect of court;

5.3.9. be threatening, abuse, or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety;

5.3.10.  be likely to harass, upset, embarrass, or annoy any other person;

5.3.11. impersonate any person, or misrepresent your identity or affiliation with any person;

5.3.12. advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; or

5.3.13.  contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducements to the commission, preparation or instigation of acts of terrorism.

5.3.14. We have the right to remove any of your elements/artwork if, in our opinion, your elements do not match the content standards. You will receive a full refund of any sums already paid for an order we do not fulfill.

5.3.15. In addition to matching with the Content Standards, you agree that all of Your Elements uploaded by you onto our site will be done at your own risk. You must reserve a copy of the elements that you upload. We expressly exclude all liability for any uploaded Your Elements that is lost or damaged during or after the uploading process.

5.4. Failure to follow our site’s preparatory instructions for uploading Your Elements/Artwork may result in Products of poor quality. Please review these instructions carefully. We accept no responsibility for poor-quality Products in those circumstances. You are further advised to review paragraph 6 below regarding the Product.

5.5. We may reform our Privacy Policy from time to time concerning our storage of Your Elements/Artwork and the amount of Your Elements/Artwork that may be uploaded to our site. You are therefore advised to review our Privacy Policy regularly. We may delete Your Elements/Artwork stored by us that is inactive for an extended period without reference to you – we will review such inactivity and decide whether to delete Your Elements/Artwork for our purpose. We may change our Privacy Policy at any time in our purpose and, where appropriate, we will notify you of this by e-mail. To the extent that we are permitted to do so by law, we may delete Your Elements/Artwork stored by us at any time.

5.6. Nothing in these terms and conditions shall transfer ownership of Your Elements/Artwork or any personalization of our template designs to us or any third party. You will continue to own all of Your Elements/Artwork and any personalization that you may create through our site. As set out in paragraph 4 above, we will continue to own all of our site and any property rights therein.

 6.1. Before producing the Products, we make an electronic proof of the Product available for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed or canceled. We shall have no liability to you for any errors in the proof subsequently discovered by you.

6.2. Your legal rights are not excluded, limited, or otherwise affected by these terms and conditions.

6.3.  If your Elements/Artwork is submitted to us for online approval before 3:00 pm, we will be able to set up a proof of the product automatically that day. If Your Material is, however, submitted to us for manual approval after 3:00 pm, we will be able to set up a proof of the product on the next day.

6.4. If you do not require proof of the Product, you must submit this before 3 pm to ensure that it goes to print that day ( it depends on your product types).

7.1. Unless there are exceptional circumstances, your Products will be despatched for delivery by the delivery service chosen by you during the ordering process. We do not offer international delivery at this time, but we will update our site if we can offer this service in the future.

7.2. Our delivery time takes 3-5 working days.

7.3. An individual part is classed as a stand-alone product that may be sold in packages (e.g. in 1000 letterheads an individual part is 1 letterhead). We use our best efforts to deliver all parts to you in one package, but from time to time we may be unable to do so. In that circumstance, we will update you by email and will arrange for separate deliveries.

7.4. All Products will require a signature upon delivery. If anyone other than the intended recipient signs for the Product and the Product is subsequently not delivered to the intended recipient, we will incur no liability provided that the Product was delivered to the address provided by you as part of your order.

7.5.  Delivery is complete once the Products have been unloaded at the address for delivery set out in your order and signed for.

7.6. Where delivery is delayed due to exceptional circumstances or a Force Majeure Event (please see paragraph 19 below), we will process the delivery as soon as we reasonably can and will keep you updated regarding this by email. We will have no liability to you in that circumstance.

7.7. Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us and we will hold these for 5 working days. We reserve the right to make an additional delivery charge for the re-despatch of the Products to the correct delivery address. If you have not contacted us regarding re-despatch within 5 working days, we may recycle the Products at our option and you will need to place a new order with us if the Products are still required.

7.8. We delivered all over the UK.

8.1. When your product is ready you must collect it from our registered office. Please contact us by telephone at 01270 747 475 or email at phcrewe@gmail.com if you want to know about your product.

9.1. All reasonable endeavors will be made to deliver the correct quantity of Products ordered by you. 

9.2.  When you order the products with the quantities we are not liable for any changes after confirmation of your product.

10.1. The images of Products on our site are for illustrative purposes only.

10.2. You accept that variations in colors are changed within the printing process for files submitted. You also understand and accept that computer hardware is such that we cannot guarantee that the Product colors will match those displayed on your computer screen during the ordering process.

10.3. We cannot be held responsible or liable for color variance on an order that has been printed with us, regardless of when it was printed. However, if you are not happy with the Product that you have received, We are not liable for this. Please contact us by telephone at 01270 747 475 or email at phcrewe@gmail.com if you wish to discuss this further with us.

10.4.  For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line as marked on your proof.

10.5. Please be aware there is also a 0.5mm off-center tolerance for trimming on some Products – for business cards, for example, the tolerance on trimming is 1mm.

10.6. The packaging of your Products may vary from that shown on images on our site.

10.7.  If you wish to add any additional finishing tolerances, you can do so when completing your order process using our site. If the additional finishing tolerances are at an additional cost, these will be set out on our site. If you need additional finishing tolerance contact us. Please contact us by telephone at 01270 747 475 or email at phcrewe@gmail.com

10.8. If the print quality is not good we do nothing about that. Because products go to production after your approval. After approval is there any mistake happens we are not responsible for that.

10.9. If your order has already been processed for print. we are not able to make any changes and your artwork will be printed as you originally uploaded. we will not be liable for any printing quality.

11.1. The Products will be at your risk from the time of delivery.

11.2. Ownership of the Products will pass to you on delivery.

12.1. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. We sell a large number of Products through our site and it is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will send your product as per your order details.

12.2. The prices included with VAT, you have the option to choose delivery and collection price, which will be added to the total amount in the basket section of the order process.

12.3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

12.4. You may pay for Products using a bank transfer or any debit or credit card.

13.1. If you believe that a Product is defective, we are not liable for this. After delivery, we are not responsible for any occurrence.

13.2. By mistake if there are any defects in products then you will contact us. If there any mistake happen by us then we will replace this product. We will require photographic evidence, if it’s deemed as our fault, we will either refund, credit, or supply a reprint depending on the customer’s need.

13.3. We are happy to offer a reprint if the error is ours if a reprint is not possible, we are open to giving a refund or credit.

13.4. In case of any refunds then it will take 5-10 working days for a credit to be issued. For billing or payment-related questions feel free to contact us via phone or e-mail.

13.5. If photographic evidence works then we refund. Otherwise, we won’t give any refund.

13.4. If any customers cancel the order before production/print then we will not be charged anything and we will refund the full payment if they made it.

13.5. After print there is no cancellation available.

14.1. our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).

14.2. We do not exclude or limit in any way our liability:

14.3. for death or personal injury caused by our negligence;

14.4. under section 2(3) of the consumer protection Act 1987;

14.5. for any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

14.6. Whether caused by our negligence, breach of contract, or breach of duty, we exclude all liability for:

14.7. any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or

14.8. any indirect or consequential loss or damage of any kind however arising, even if foreseeable.

14.9.  Except as expressly stated in these terms and conditions, we do not give any representations, warranties, or undertakings with the Products. Any representation, condition, or warranty that might be implied or incorporated into these terms and conditions by statute, common law, or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

When using our site, you accept that communication with us will be by electronic means only. We will contact you by email or provide you with information by posting notices on our site, per our Privacy Policy. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

16.1. Claims for damage, shortages, or non-delivery must be advised by telephone at 01270 747 475 or email at phcrewe@gmail.com within 30 days from the date that the Products were dispatched.

16.2. We shall not be liable in respect of any claim unless we are notified by this paragraph

17.1. You must give notice to NASIR.DIGITAL LTD either at its registered office by registered post at your cost or electronically using the messaging facility on our site. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in the way specified in paragraph 16. Notice will be deemed received and properly served:

17.2. within 1 working day when given electronically; and

17.3.  3 working days after the date of posting of any letter when served by post.

17.4. In proving the service of any notice, it will be sufficient to prove that such notice was properly addressed and sent.

18.1.You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written permission.

18.2. We may transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

19.1. We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. For example Force Majeure Event ( war, extreme weather, labor stoppages).

19.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

19.3. Strikes, lock-outs, or other industrial action;

19.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

19.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

19.4.  Inability of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;

19.5.  Inabilityof the use of public or private telecommunications networks; and

19.6. The acts, legislation, regulations, or restrictions of any government.

Between you and us no other third party has any rights to enforce any of its terms.

Purchase of products through our site will be governed by the laws of England and Wales.

At the printing house, we want to ensure that all calls are dealt with in a consistently professional manner and, therefore, calls may be recorded for quality and monitoring purposes. You will also be advised of this at the start of each call that you may have with us. If you do not consent to such recording, please let us know and we will either remove the recording from our calls with you or we will contact you by other means.

23.1. We have the right to make changes to any of our terms & conditions at any time.